Comments

Start having conversations in context

Comments are attached to a shipment so you can collaborate with your team in context - updates, questions, and decisions all stay connected to the shipment.

Track unlimited shipments for 30 days, no credit card required

Start Your Free Trial
Beacon platform Track landing sreen

Get everyone on the same page

Siloed conversations cause miscommunication and frustration. Get everyone on the same page, and make important conversations and decisions visible to everyone that needs to know

Comments

Collaborate in context and get rid of siloed conversations.

a screenshot of the Beacon dashboard
Customer Service Relief

"Where's my order?"

Your team opens the shipment, reads the comment thread, and sees exactly what's happening.

End Cross-Channel Chaos

Stop having the same conversation about the same shipment on email, WhatsApp, Slack and phone calls. One thread in Beacon means everyone sees the full story.

Accountability That Sticks

Your forwarder says they'll send documents by Friday. It's logged in comments with their @ mention. When Friday comes and nothing arrives, you have a timestamped record everyone can see.

Customer testimonials

Collaborate with confidence

See how Beacon is helping customers keep everyone on the same page and promote transparency within their supply chains.

Start Your Free Trial
We’re able to spot inconsistencies and errors quickly, which means we can resolve problems much faster than we did before. We now understand our freight spend much better than previously.
— Sam Presland, Logistics Manager, Fever-Tree
people standing around a fever tree bar smiling and laughing
Real live data on the status of our containers all in one place instead of having to interrogate all of the individual shipping websites. Also numerous filters to interrogate your data and useful Live Boards to share information privately to other parties"
— Colin L, Logistics Coordinator, Tata Consumer Products
Transparent overview of your supply chain and brilliant visualization. Friendly team, superb customer service, keen to learn about our business needs. Very smooth relationship so far.
— Christian D, Supply Chain Manager, Tilda Rice

FAQs

Our Frequently Asked Questions explained - helping you get a clear picture of how Beacon can help your business.

Who can see comments on a shipment?

Anyone with comment access to that shipment sees the comment thread. Control visibility by managing who has access to specific shipments or Live Boards.

Can I mention people outside my organization?

Yes. @ mention your freight forwarders, suppliers, or customers if they have access to that shipment or board. They'll receive notifications and can respond directly.

Do comments trigger notifications?

Yes. When someone @ mentions you, you'll receive an email.

Can I attach files or photos in comments?

Absolutely. With our Documents feature you can upload photos of damaged goods, share updated documents, or attach customs paperwork right next to the shipment or order.

Still have questions?

Get in touch and we will be happy to talk through how Beacon can help your business.

Talk to Us