Whether you’re a freight forwarder or wholesaler, customers want to know where their goods are. Beacon Live Boards make sharing tracking updates effortless, so customers are never left in the dark.
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Name
Position
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Company
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Position
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"Real live data on the status of our containers all in one place instead of having to interrogate all of the individual shipping websites. Also numerous filters to interrogate your data and useful Live Boards to share information privately to other parties"
Colin L
Logistics Coordinator
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Tata Consumer Products
"Transparent overview of your supply chain and brilliant visualization. Friendly team, superb customer service, keen to learn about our business needs. Very smooth relationship so far."
Christian D
Supply Chain Manager
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Tilda
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“We’re able to spot inconsistencies and errors quickly, which means we can resolve problems much faster than we did before. We now understand our freight spend much better than previously.”
Sam Presland
Logistics Manager
@
Fever Tree
Logistics customer service involves managing and responding to customer inquiries and issues related to orders and shipments. It is crucial for maintaining customer satisfaction, ensuring timely communication, and minimizing disruptions in the supply chain.
Freight tracking platforms like Beacon provide customizable, real-time views of orders and shipments, allowing logistics teams to offer on-demand access to and timely updates to customers. This transparency helps reduce the volume of inbound queries about order status and enhances overall customer satisfaction.
Yes. With customizable, real-time and shareable tracking dashboards, visibility platforms like Beacon let you keep customers informed about the status of their orders. This reduces the need for customers to contact support with "where’s my stuff" inquiries, leading to fewer inbound queries and more efficient customer service operations.
Yes, Beacon’s exception management features alert you to any disruptions or delays in shipments. This allows you to proactively communicate with customers about potential issues and provide solutions before they escalate, improving the overall customer experience.