Stop checking carrier portals all day. Start delivering the customer service your clients expect.

Full operational deployment typically takes one week—upload your active shipments, configure your Live Boards and notification rules, invite customers. We provide onboarding support and can import historical shipment data so you have trend analytics from day one.

The time savings vary by operation size, but forwarders consistently report eliminating their daily multi-carrier portal checking routine (the morning ritual of logging into MSC, then ONE, then Cosco, then Maersk). Customer inquiry volume drops significantly when customers have self-service access. Document request emails essentially disappear. Your team redirects this reclaimed time toward exception management, proactive customer communication, and relationship building—the work that actually requires expertise.

Yes—this is specifically designed for forwarders managing multiple customer accounts. Filter any report by customer name, date range, route, or carrier to show each customer only their data. You can even set up automated quarterly reports that generate and email to specific customers automatically. No more manual spreadsheet building before customer QBRs.

CO2 emissions reporting is built into Beacon and can be generated automatically by customer, by quarter, by route, or across your entire operation. Generate these reports in seconds instead of scrambling to build them manually.

Yes. While you configure default notification rules, customers can customize which alerts they want to receive. Some want notifications for every milestone; others only want to know about delays or final arrival. This flexibility prevents notification fatigue while ensuring customers get the updates that matter to them.