Stop losing customers from poor communication and endless email chains
Your team spends hours every day manually checking carrier portals and emailing ETA updates to customers. By the time you send the update, the information is already outdated, and customers are frustrated.
Give them access to their own workspace with live ETAs.
Free Trial - Unlimited Shipments - 30 Days
Free your team from manual status updates and document requests.
Your operations team focuses on solving problems, not sending "the container is delayed" emails or resending the same BOL for the third time. Customers get updates and documents before they even think to ask.
FAQs
Our Frequently Asked Questions explained - helping you get a clear picture of how Beacon can help your business.
You control exactly which events trigger notifications for each customer. Some want alerts for every milestone; others only want to know about delays or arrivals. Configure notification rules by customer preference, shipment priority, or destination port. Your customers get relevant updates, not notification spam. You can also set up internal-only alerts so your team sees issues before customers do.
Every customer gets their own branded live board with real-time tracking for all their shipments. They see container locations on a map, milestone progress, and ETA updates without calling you. Documents like BOLs and packing lists live in the same Live Board organized by shipment.
Your operations team currently spends hours checking carrier portals and manually sending ETA updates to customers. With Beacon, that work happens automatically. When ETAs change, notifications go out. When containers are delayed, alerts fire. Your team sees the same updates customers see, so everyone has the same information simultaneously.
Still have questions?
Get in touch and we will be happy to talk through how Beacon can help your business.